A digital adoption platform (DAP), also known as digital adoption solution, is an automated software tool layered on top of an enterprise application or digital product. A DAP is used to guide users in the flow of work with in-app assistance and just-in-time support, ultimately driving adoption.
Components
A digital adoption platform is a software layer that operates between users and a digital application to guide and support application use. A DAP provides automated in-app user guidance with the help of interactive walkthroughs, step-by-step overlays, self-help menus, and contextual information as the user navigates through the application. DAP captures user engagement and workflow information on the backend, which can then be accessed by the organization using analytics.
History
The origins of digital adoption platforms (DAPs) can be traced back to the early 1990s with Electronic Performance Support Systems (EPSS), designed to provide context-sensitive, on-the-job assistance and reduce reliance on traditional training. EPSS systems were mostly focused on ERP and banking
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Source: Wikipedia
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